Pretty press on nail from ¥1,500 ʚଓ
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Shipping & returns

Every Kyunn set is made to order, so the clock starts once your order is confirmed. Here is exactly what happens next.

Order processing

  • Made-to-order sets are shaped, layered and hand-finished within 2–4 weeks before they leave the studio.
  • Orders placed on weekends or public holidays are processed the next business day.
  • Fulfilment can take a little longer during sales and holiday seasons. Delivery days are estimates only and not guaranteed.
  • If there will be a significant delay in the shipment of your order, you will be contacted by email.

Order changes & cancellation

We do not accept order changes once an order has been placed.

To request an order cancellation, please contact us immediately at kyunnstudio@gmail.com with your name and order number. We do not accept cancellations once an order is marked as "shipped" or "fulfilled".

Order confirmation & tracking

Once an order is placed, a confirmation email will automatically be sent to the provided email address with an order number for reference.

You will receive an additional email with tracking information once the order has shipped. Tracking numbers will be active within 24 hours.

If you do not receive a confirmation or shipment notification, please check your spam folder before contacting us at kyunnstudio@gmail.com.

Shipping

  • Domestic (Vietnam): 2–4 business days after dispatch.
  • International: 7–14 business days after dispatch, depending on destination and customs clearance.
  • Worldwide shipping is free on orders over ¥12,000. Under ¥12,000, a flat rate is shown at checkout.

Customs, duties & international taxes

kyunn studio is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). These costs may vary from country to country.

Incorrect shipping address

The customer is responsible for inputting the correct shipping address at checkout. If your order has not been shipped yet, you may request a change in shipping address.

To request an address change, please contact kyunnstudio@gmail.com with your name and order number. Please note that once your order is processed and shipped, we will not be able to make any adjustment or redirect it.

If your order displays as an incomplete address in our software, we will contact you as soon as possible. We have a timeframe of 5 business days to provide the correct shipping information. If we have not received an answer within 5 days, your order will be canceled and refunded to your original payment method.

Returned orders due to incorrect address

Please contact kyunnstudio@gmail.com with your name and order number if you believe your package has been returned to us. If you would like your order reshipped or sent to a new address, the shipping fee must be paid again. If you no longer wish to receive your order, the order will be canceled and your original payment account will be refunded for the cost of goods. Taxes and shipping fees cannot be refunded.

Lost packages

kyunn studio is not responsible for packages that may become lost in transit. We are responsible for your package only up until the point it is picked up by the mail carrier.

We do not have control of the shipping timeline of your package once it leaves our doors. It is the responsibility of the customer to track, locate packages or contact the mail carrier to submit a claim. If your tracking has not moved for 10 business days, write to us and we will open an investigation with the carrier.

Returns

For hygiene reasons, press-on nails cannot be returned once applied or removed from their packaging. We do not accept returns or exchanges except where the goods are faulty or misdescribed. kyunn studio is not responsible for any products damaged or lost during shipping. If you receive a damaged package, please contact the shipment carrier to file a claim.

If you receive a broken or defective item, an item is missing, or you have received the wrong item, please contact kyunnstudio@gmail.com with your name, order number, and a photo of the item in the condition you received it, if applicable. Please contact us within 14 days of receiving the item(s).

Please save all packaging materials and damaged goods before filing a claim.

Refunds

Approved refunds are issued to your original payment method. We process them within 5–10 business days of approval; your bank or payment provider may need additional time to post the credit to your account.

When a refund is approved because an item was faulty, damaged, missing or incorrect, we cover any return shipping cost and refund the full amount you paid, including original shipping. In every other approved case, original shipping fees and any duties or taxes paid are not refundable. Full details are on our Refund policy page.

Exchanges & sizing

Wrong size? Send us your measurements — we will remake the fit once free of charge on your first order. See the size guide before you order.