Shipping policy
Shipping
As all of our products are handmade to order, please allow 1–2 weeks for your order to be completed.
Once your order has been marked as shipped or fulfilled, delivery to the address provided at checkout may take an additional 1–2 weeks.
The total estimated processing and delivery time is approximately 2–4 weeks from the time your payment is successfully completed. You will receive an email notification if there are any issues that may affect the estimated processing time of your order.
Order Changes & Cancellations
We do not accept changes or cancellations once an order has been placed. Please carefully review all product information before placing your order, including size, nail shape, and other selected options.
If you would like to request a cancellation, please contact us at kyunnstudio@gmail.com within 24 hours of successful payment. Cancellation requests received more than 24 hours after successful payment cannot be accepted, and your order will continue to be processed.
Order Confirmation & Tracking
Once your order has been placed, you will receive an automatic order confirmation email containing your order number. Once your order has been shipped, you will receive another email containing your tracking information.
If you do not receive your order confirmation or shipping notification, please check your spam or junk mail folder before contacting us at kyunnstudio@gmail.com
International Shipping Fees
International shipping fees vary depending on the destination country. Please check the applicable shipping fee during checkout. Other than the product price and the shipping fee shown at checkout, you will not be charged any additional fees by Kyunn Studio.
If your country is not currently available for shipping, please contact us at kyunnstudio@gmail.com. We will check whether shipping to your country can be arranged.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout. If your order has not yet been shipped, you may request an address change by contacting kyunnstudio@gmail.com with your name and order number.
Please note that once an order has been shipped, we are unable to modify or change any information regarding the shipping address.
Returned Orders Due to an Incorrect Address
If a package is returned due to an address-related issue caused by the shipping carrier, you will be notified by email. In this case, you will not be charged any additional fees. However, if you intentionally request a change of address after the package has arrived in the destination country and the shipping carrier accepts the reshipment, additional shipping fees will be charged to the customer.
We are not responsible for customers who change their mind and refuse to accept a package after it has been shipped.
Returns
Please take photos and record a video while opening your package. This will help us verify any issues with your order.
If your order arrives damaged due to the shipping process or you receive the wrong item, please contact kyunnstudio@gmail.com and provide the following:
* Your name
* Order number
* Clear photos of the package and its condition
* A continuous, unedited video recorded from the beginning of the package opening
Please do not dispose of the packaging or alter, repair, or modify the items before contacting us. As our products are shipped internationally, we do not accept returns unless the issue was caused by an error on the seller’s part. Any return or refund request will be reviewed based on the photos and video provided.