返金ポリシー

We want you to love your Kyunn set. If something is wrong with your order, this page explains exactly when and how a refund is issued. Delivery timeframes and full return conditions are on our Shipping & returns page.

Cancellations

You may cancel your order at any time before it is marked as fulfilled or shipped. To cancel, email kyunnstudio@gmail.com with your name and order number as soon as possible. Once an order has been marked as shipped or fulfilled we can no longer cancel it.

Refunds for faulty, damaged or incorrect items

If your item arrives broken or defective, is missing from your order, or is not the item you ordered, email kyunnstudio@gmail.com within 14 days of receiving your order with your name, order number and photos of the item in the condition you received it. Please keep all packaging materials until your claim is resolved.

When a refund is approved for any of these reasons, we cover the cost of return shipping and refund the full amount you paid, including original shipping.

How refunds are issued

Approved refunds are issued to your original payment method. We process them within 5–10 business days of approval. Your bank or payment provider may need additional time to post the credit to your account.

Original shipping fees and any customs duties or taxes paid are not refundable, except where the item was faulty, damaged or incorrect.

Items that cannot be returned

For hygiene reasons, press-on nails cannot be returned once they have been applied or removed from their packaging. We do not accept returns or exchanges except where the goods are faulty or misdescribed.

Exchanges & sizing

Wrong size? Send us your measurements — we remake the fit once free of charge on your first order. Check the size guide before you order.

Questions

Email kyunnstudio@gmail.com with your name and order number and we will get back to you as soon as we can.